We’re looking for our next Service Delivery Manager, who's got strong communication skills and a great knowledge of Agile methodologies, to be in charge of various tasks such as leading project teams, monitoring progress, tracking KPIs and managing budgets.

• Ensure the on time, within scope and on budget delivery of projects
• Daily management of the project - organizational and conceptual
• Setting timelines for deliverables and ensuring the effective and timely transformation of project resources into concrete activities and products
• Evaluate the performance (and future potential) of team members
• Setting up project teams, identifying their needs and ensuring their continuous upskill training
• Resource management, onboarding and allocation
• Ensuring project work/activities are well documented and easily accessible
• Ensuring the correct and recurrent circulation of information/communication within the project team and other departments within the organization
• Resolving problems encountered throughout the project and escalating/informing the management team/other stakeholders in a timely manner
• Propose methods to improve the working processes/ways of working/style in order to maximize the efficiency of reaching the proposed objectives
• Responsible for the correct, complete and truthful reports prepared for the stakeholders
• Intervenes to motivate and/or take corrective action on the performance of their dedicated team members, according to internal procedures and legal provisions
• Proactive commercial skills: spots opportunities and upsells project/add-ons
• Maintains the confidentiality of the information which he/she has access to
• Comply with the terms established by client contracts
• Responsible for occupational health and safety norms
  

• University degree, preferably in the field of Computer Science
• At least 4 years of experience in a similar position
• Knowledge of the necessary programming languages and working procedures
• Analytical, synthesis and decision-making skills
• Great verbal and written English language skills
• Self-motivated, driven and able to work well under minimal supervision

• Relevant project management certifications